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Common Questions
How is the doctor-patient relationship different here, compared to other hospitals or clinics?

At BenaCare Medical Center our method of treatment is based on our patient as a whole and not simply a disease or symptom. By getting to know our patients family dynamics, lifestyle, and unique concerns, we are better informed to treat each individual patient’s illness. It’s this deeper understanding that provides our patients with the opportunity to receive the absolute best patient care.



What should I bring to my first appointment?


Please make sure that you arrive in our office at least 15 minutes prior to your scheduled appointment. We will need you to fill out a few simple forms and provide us with your insurance information so that we can enter you into our system. To save time, you can print the New Patient Forms located on our
New Patient Forms, fill them out and bring them to your appointment.


Do I need a referral to make an appointment?

No, you do not need a referral to make an appointment with either a primary physician or a physician assistant. We are currently accepting new patients.  However, prior to your appointment, we encourage you to contact your insurance provider so they can explain the terms of your policy. Request an Appointment


Do I need to have my blood pressure checked regularly?

It is recommended that your blood pressure be checked every two years after the age of 21.  We also recommend annual check-ups with your primary physician after the age of 50 and frequent check-ups if you have additional risk factors.  The most common risk factors for high blood pressure include family history, being overweight or obese, poor diet (especially one that includes too much salt) and lack of physical activity.


How will I pay for my care?

If you have health insurance, please present your membership card when you check in. Depending on the terms of your agreement, we will collect your co-pay or bill you through your insurance plan. If you do not have health insurance, we require payment at the time of service.  We strive to have all aspects of our practice, including our professional fees, reflect our ethical and rational approach to your care. 


What is your cancellation policy?

We require a 24 hour notice to cancel all appointments. Please be sure to contact us if you will not be able to make your scheduled appointment to avoid paying a cancellation fee.


How can I get a hold of my medical doctor?

We take great pride in our doctor-patient relationships and therefore schedule plenty of time to answer all of your questions during your appointment.  However, if you need to get in touch with your medical doctor or physician assistant in between appointments, please contact our main office to leave a message or schedule an appointment.


How can I prevent a cold or flu?

Colds and the flus are commonly transmitted through the nose and mouth.  To help prevent colds and flus:

  • Thoroughly wash your hands.
  • Avoid contact with contagious individuals.
  • After being in the company of someone with a cold or the flu, make sure not to touch your nose or mouth where the virus could enter.
  • Stay current on your yearly flu vaccinations.
  • Drink plenty of water to stay hydrated.
How do you notify your patients of lab or test results?

On the Patient Information Form that you fill out on your first visit, there is an opportunity to answer how you would like to be notified regarding any test or lab results. We are usually able to notify patients shortly after receiving results.


Will I be able to get copies of my test results?

Yes, upon request we are able to provide you copies with your test results.


Do you allow urgent or same day appointments?

We do set aside time for urgent visits. However, if you are having an emergency, please dial 9-1-1.


What are your office hours of operation?

Locations and Office Hours




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Helpful Forms

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